Intake Coordinator

Intake Coordinator

Kidz Thrive ABA is committed to providing high‑quality Applied Behavior Analysis (ABA) therapy to children with autism and related developmental challenges. We are seeking a passionate and motivated Intake/Authorizations Coordinator to join our team and help us complete a high volume of new client intakes.

The ABA Intake and Authorizations Coordinator plays a crucial role in managing the intake process for new clients seeking ABA services. This position serves as the primary contact for referrals, ensuring clients meet service eligibility and have a smooth onboarding experience. The role emphasizes customer service, effective communication, and multitasking to support the overall success of the team and the organization’s mission to assist individuals with autism spectrum disorder.

• Answer phone calls from families and handle new referrals received from our referral sources
• Check insurance eligibility
• Submit and track insurance authorizations
• Collaborate with other team members such as the Client Care Coordinator and Recruiter to ensure that staffing and session coordination is a seamless process
• Handle client issues with sensitivity and adhere to HIPAA requirements
• Collect and submit documents from families to the insurance company
• Maintain contact with families throughout the entire intake process

• High school diploma or equivalent; additional education or certification in customer service‑related field is a plus
• Proven experience in customer service or client‑facing role
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to build rapport with clients and team members
• Experience in insurance authorizations
• Experience in the ABA field is a plus
• Experience with the use of Central Reach and  is a plus

Base pay range: $45,000 – $55,000 per year.

Location:

In‑person, Howell, NJ
.

Job Type:
Full Time

Seniority Level:
Entry Level