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Information Technology Service Delivery Manager

Job in Howell, Monmouth County, New Jersey, 07731, USA
Listing for: Franklin Fitch
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Information Technology Service Delivery Manager

This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$/yr - $/yr

Direct message the job poster from Franklin Fitch

Connecting Network Infrastructure talent with NY businesses. | Recruitment Consultant at Franklin Fitch

Service Delivery Manager | Hybrid | 110-130k

About the Role
  • Are you looking to manage 3 teams and create a positive team culture?
  • Do you want to work alongside VIP Clients delivering high-quality service?

Then this Service Delivery Manager role is for you!

What you get
  • Full Benefits
  • Generous compensation
  • Opportunity to work with the Director
  • Chance to lead 3 teams of engineers
  • Hybrid schedule that you can choose - between 3-5 days onsite
Responsibilities
  • Supervise and optimize Helpdesk teams
  • Act as an Escalation point for Help-desk operations
  • Create a positive environment within the office
  • Work closely with VIP clients
  • Ensure smooth transition from projects to service operations
Must Haves
  • 5-7 years in IT Service Management
  • Strong evidence of leading a team of 30+ people successfully
  • Outstanding analytical skills, recognizing patterns to improve performance
  • High-level communication skills to work closely with VIP Clients
  • Ability to manage escalations
  • Experience meeting SLAs
  • Good at multitasking in a fast-paced environment
Preferred
  • Experience at an MSP

Click the button below to apply!

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology and Management
Industries
  • Staffing and Recruiting, IT Services and IT Consulting, and Technology, Information and Media

Referrals increase your chances of interviewing at Franklin Fitch by 2x

Benefits
  • 401(k)
  • Medical insurance
  • Vision insurance
  • Pension plan
  • Paid maternity leave
  • Paid paternity leave

Apply BELOW

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