Retail Team Member - Events Coordinator

Overview

Join to apply for the Retail Team Member - Events Coordinator role at Michaels Stores

Store - HOWELL, NJ

• Plan, coordinate, and facilitate events within a Michaels store (including children’s birthday parties) to provide a stress-free, fun, and engaging experience for guests.
• Deliver friendly customer service by helping customers shop and find what they’re looking for; ensure a fast and friendly checkout experience.
• Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards to deliver the Brand Promises.

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, creating an environment of fun and creativity.
• Demonstrate and instruct party participants in craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags and balloons to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans based on client feedback and needs; create backup or emergency plans as needed; ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event.

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes; complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned; support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; promote the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance.

• Energetic and enthusiastic personality; ability to handle job stress and interact effectively with guests of all ages and co-workers.
• Excellent people skills; experience working with children and children’s events.
• Good written, verbal, and nonverbal communication and listening skills; strong organizational and creative problem‑solving abilities.
• Retail and/or customer service experience.
• Cross functional knowledge in framing selling and production is a plus.

• Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Accommodation: if you need help performing essential functions, contact supervisor to discuss reasonable accommodation possibilities.

• Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled.
• Some outdoor work if assigned to retrieve shopping carts or during truck unloading; frame shop contains glass cutter and heat press.
• Work hours may include nights, weekends, and early mornings.

• Total Base Pay Range: $15.49 - $0.00
• Benefits: health insurance (medical, dental, vision), paid time off, tuition assistance, employee discounts, and more. For more information, visit

Equal Opportunity Employer
:
Michaels is an Equal Opportunity Employer. Michaels is committed to full inclusion of all qualified individuals and will provide reasonable accommodations as needed. For accommodation requests, contact Customer Care at (1800-MICHAEL).

EEOC Know Your Rights posters and related information are available as part of employee rights materials.

• Entry level

• Part-time

• Management and Manufacturing

• Retail