Customer Service Representative( Tobacco Project - Mandarin - Penang
Job in
Hoyland, South Yorkshire, S74, England, UK
Listed on 2026-07-25
Listing for:
CB Talents SP
Full Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
About the job Customer Service Representative( Tobacco Project) - Mandarin - Penang Overview
The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.
The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.
Core ValuesThe CSS is expected to embody the client’s values:
- Responsibility – Acting as the face of the brand and representing it with integrity
- Quality & Excellence – Striving to deliver the best possible customer experience
- Respond to customer inquiries via phone and email in a timely and professional manner
- Assist customers with online orders and related concerns
- Handle customer issues with empathy, accuracy, and efficiency
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