Field Services Engineer

Proactively identify and resolve engineering and manufacturing related issues and have a thorough understanding of MV drives.
Diagnose and identify the root causes of equipment malfunctions.
Perform repairs and testing on faulty equipment, following manufacturer guidelines and safety protocols.
Replacement of faulty components with new components or systems on repair.
Maintaining the tools and assets of repair centre and make sure they are duly calibrated maintain all records of proper functionality. Conduct routine maintenance and preventative measures of to ensure equipment longevity.
Communicate technical information clearly and effectively to customers.
Build and maintain positive relationships with clients.
Maintain accurate records of service activities, including timesheets, service reports, repair logs, and customer communications.
Document all repairs, related updates, and maintenance tasks performed on each.
Collaborate closely with in-house engineers with product and NPD team and functionality of drive systems.
Collaborating with internal teams (e.g., engineering, product, sales, customer support).
Assessing and troubleshooting technical issues with equipment or systems.
Performing on-site or remote assessment, troubleshooting, repairs, and upgrades if required and Provide emergency field service for customers on an as needed basis.
Ready to give phone support (as and when required - mandatory) on providing technical support to customers, answering queries, and addressing concerns if needed.