Parts Manager

Parts Manager Opportunity Summary

As Parts Manager you will direct and coordinate the activities of a Parts Department, working in cooperation with the Service and Sales Department to develop and maintain a satisfied and loyal customer base through excellent customer service.

• Supervisory responsibilities:
  
  assigning and directing work for all people in the parts department.
• Coaches and counsels employees to ensure the highest levels of customer satisfaction and inventory accuracy.
• Participates in hiring and termination activities.
• Conducts performance and salary appraisals.
• Develops employees for future roles.
• Inventory management
  • Responsible for inventory replenishment.
  • Investigate and correct order strategies that do not produce the desired inventory levels.
  • Review and adjust order controls for parts meeting exception criteria.
• Account management
  • Inside sales support for large and/or important accounts.
  • Ordering and expediting orders.
  • Advising customers.
• Maintain relationships with certain customers, including outside sales calls.
• Bid preparation
  • Work with vendors for competitive pricing.
• Support outside salespeople (marketing/new product rollouts).
  • Meet regularly with Service Management to review the Parts Department's performance in support of the Service operation.
  • Review open service issues regularly, identifying and correcting procedural issues impacting overall customer satisfaction in the Service Department.
  • Review mandatory inventory exception reports impacting inventory values and correct entries to maintain inventory accuracy.
  • Assign other inventory exception reports to be reviewed and corrected and oversee the successful completion.
  • Investigate cycle count exceptions and adjust inventory as needed to assure inventory accuracy.
  • Determine root cause of inventory inaccuracies and implement corrective action.
  • Review financial and performance reports to determine whether divisional and corporate objectives are being obtained.
  • Participate in forecasting future business results.
  • Identify areas of concern and determine corrective action.
  • Maintain a safe and clean work environment in all parts areas, complying with EPA, OSHA, and corporate regulations.

• Bachelor's degree from a four‑year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Strong verbal and written communication skills, leadership, and customer service orientation.
• Experience successfully growing parts revenue.
• Computer and software skills, including Microsoft Office Suite.

• 8 paid holidays & 1 paid wellness day.
• Paid time off.
• Employee referral bonus program.
• Medical, dental & vision insurance.
• 401(k) with company match.
• Company‑paid training.
• Growth & company match.

W.W. Williams was founded in Columbus, Ohio, in 1912. Today, the W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry‑leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base.

Our products and services include diesel engines, transmissions, heavy‑duty truck repair, transport refrigeration, power generation and third‑party supply chain logistics services. Our customers include on‑highway truck fleets, off‑highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners, among others.

What began as a small family‑owned business has evolved into one of the nation’s most diversified solutions providers. We are relentlessly dedicated to helping our customers achieve maximum uptime. From single trucking to cranes to fleet management to power generators to military and commercial packaging – consider it done.

We are genuine. Honest. Passionate. That’s not a slogan, it’s a mantra. Everyone who wears the W.W. Williams name – from service technicians to advisors to business executives – is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world‑class training and development opportunities. It’s this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the U.S. and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where you’ll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.