Tire Shop Manager; TCM

overview

position title
: truck care general manager.
reports to
: general manager.
supervisory role
: yes.
department
: operations.
job status
: exempt, full-time.
date
: 01/25/2017.

job description

objective of the position:
truck care general managers are responsible for providing exceptional training, creating a safe work environment, obtaining financial objectives, and ensure our travel centers are well maintained through proper facility maintenance routines. Truck care general managers oversee and provide direction to all positions in the truck care facility. A truck care general manager will ensure our customer needs are met through light mechanical work, proper road call procedures, oil changes, and tire services.

• provide exceptional customer service and verify that all employees of the location are doing the same.
• recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner.
• effectively manage employee turnover and retention. Recruit, hire, train, evaluate, and coach employees.
• make personnel changes as necessary.
• ensure all new team members are following 45-day training and inputting new employee data in talent.
• utilize the talent stop computer based training and other necessary training tools to verify that training is complete and consistent.
• address employee issues in an appropriate and timely manner. Utilize the progressive discipline policy to manage employee issues. Collaborate with the local district manager as necessary to manage employee issues.
• oversee labor management and effective scheduling.
• delegate tasks as needed and follow-up with employees to ensure that tasks are being completed.
• responsible for checking task lists throughout the day and ensuring all tasks lists in truck care are completed.
• accurately invoicing and processing payment for services performed.
• ensure all write ups are complete for services provided by team members.
• operate a company vehicle to perform roadside tire and mechanical repairs.
• keep the truck care and travel center facilities clean, organized, and secure.
• update hazcom manual and safety data sheets.
• maintain personal grooming standards.
• maintain a safe facility and use safety first practices to remain accident-free.

education:

• high school diploma or equivalent required.

this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Managers may ask employees to perform duties beyond this job description.

• 2+ years’ in tire, auto parts/repair, lube express, or facilities maintenance.
• 2+ years’ supervising and training 5-1 employees.
• 2+ years’ effecting and deciphering budgets and p&l statements.

• must have a valid driver’s license.
• must have a clean and consistent record of safety.

skills:

• hard skills: ability to learn and perform light mechanical diesel repairs, basic housekeeping tasks, repair and maintenance procedures, knowledge of electrical breakers, scissor lift operation, and safety glasses/vest usage.
• soft skills: good verbal and written communication skills, time management skills, organization skills, can-do attitude, sense of urgency, and strong work ethic.

• regularly required to talk and hear at a normal range.
• very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.
• frequently lift and/or move items over 75 pounds.
• specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

background checks: all offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to love’s.

work environment: while performing the duties of this job, the employee is frequently exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud  employee is…