Senior Client Operations Manager

Senior Client Operations Manager £48,000 - £50,000 Hybrid - 3 days on site (Hatfield, likely to be moving to St Albans) A fast-growing, global technology business is looking for a Senior Client Operations Manager to take ownership of client onboarding and drive continuous operational improvement. This is a high-impact role where you'll shape onboarding strategy, lead a small team, and partner cross-functionally to deliver a seamless, scalable client experience.

The Opportunity:

You'll be the go-to leader for onboarding, ensuring new clients are integrated efficiently, consistently, and with a best-in-class experience. Alongside this, you'll identify inefficiencies, implement smarter ways of working, and lead projects that enhance operational performance across the business. What You'll Be Doing:
Own and evolve the global onboarding function - from strategy through to execution and optimisation Lead and develop a team responsible for delivering onboarding across markets Drive continuous improvement by identifying bottlenecks and implementing scalable, efficient processes Manage onboarding as a core operational project, ensuring timelines, quality, and client experience are consistently delivered Collaborate cross-functionally (Commercial, Product, Marketing, Customer Support) to streamline workflows and improve outcomes Track performance using data and KPIs, using insights to refine onboarding and operational processes Act as the key point of accountability for onboarding delivery globally Communicate progress, risks, and outcomes clearly to senior stakeholders Lead workshops and planning sessions to align teams and drive execution Embed best practices in project delivery and operational processes

What We're Looking For:

Proven experience in project management, operations, or process improvement Strong track record of managing client onboarding or similar customer-facing operational processes Experience leading and developing teams Ability to drive continuous improvement and scale processes in a growing business Excellent stakeholder management and communication skills Data-driven mindset with experience using metrics and KPIs to inform decisions Comfortable working across multiple teams in a fast-paced, global environment Familiarity with tools such as Asana, Jira, , or similar Certifications such as PRINCE2 or Lean Six Sigma are a plus Why Apply:
Take ownership of a critical, high-visibility function Influence how onboarding is delivered globally at scale Work in a collaborative, cross-functional environment Play a key role in driving operational excellence and business growth If you're passionate about creating exceptional onboarding experiences and continuously improving how businesses operate, this is a fantastic opportunity to make a real impact.