Service Management Consultant

Service Management Consultant – SC Cleared – £520–£540 per day – Corsham – Contract until March 2027 Fryer Miles are delighted to be working with a Defence consultancy to recruit a Service Management Consultant for an MOD programme. The successful candidate will support the design, implementation and continual improvement of ITIL-aligned service management processes across a complex cloud environment.

Key Responsibilities:

Design, implement and improve ITIL-aligned service management processes. Support Incident, Change, Problem, Service Request and Knowledge Management. Drive Continual Service Improvement (CSI) activities. Support the transition of new services into operational support. Produce service reports, trend analysis and operational metrics. Maintain service management processes, procedures and knowledge documentation. Work closely with technical teams, suppliers and customer stakeholders. Support service reviews, governance forums and operational issue resolution.

Essential

Experience:

Strong ITIL service management experience. Experience across Incident, Change, Problem and Service Request Management. Experience supporting cloud-based services. Experience working within complex, multi-supplier environments. Jira Service Management (JSM), Confluence and/or Remedy experience. Strong stakeholder and supplier management skills.

Experience with service reporting and Continual Service Improvement. Current and active SC clearance. Sole UK national. Service Management Consultant – SC Cleared – £520–£540 per day – Corsham – Contract until March 2027