Quality and Training Manager

Job Description:

Quality & Training Manager

Job Title:

Quality & Training Manager
Department:
Quality, Compliance & Learning

Reports to:

Head of Quality / Director of Care & Compliance

Location:

Hucknall, Nottinghamshire, NG15
Salary: £35,000 to £38,000

Hours:

40 hours

Role Purpose
The Quality & Training Manager plays a pivotal role in ensuring the delivery of
safe, effective, and person-centred services across our adult (CQC-regulated) and
children’s (Ofsted-regulated) care provisions.

This position leads both the training function and the quality assurance processes, ensuring all staff are competent, supported, and equipped with the skills needed to meet regulatory, contractual, and organisational standards. The postholder will also support services in preparation for inspections, deliver high- quality training, monitor compliance, and contribute to continuous improvement across the organisation.

Key Responsibilities
1. Quality Assurance & Compliance
 Lead and coordinate internal quality audits across adult and children’s services.
 Monitor compliance with CQC and Ofsted standards, organisational policies,
and best practice guidance.
 Support services with action plans following audits, inspections, or incident reviews.
 Review incident reports, complaints, safeguarding alerts, and quality data to identify learning themes.
 Prepare services for regulatory inspections and ensure evidence is well- organised and accessible.
 Produce comprehensive quality reports for senior leadership.

2. Training Design & Delivery
 Oversee the development, planning, and delivery of the organisation’s training
programme.
 Deliver high-quality training sessions including safeguarding (Adults & Children), induction, values, care practice, and specialist modules.
 Design learning materials that are engaging, compliant, and appropriate for different staff groups.
 Support competency assessments (including observations, supervisions, and skills checks).
 Evaluate training effectiveness and adapt content based on feedback, incidents, or sector updates.

3. Workforce Development & Compliance
 Maintain training matrices and ensure all staff meet mandatory and specialist
training requirements.
 Work with service managers to identify training gaps and development needs.
 Implement learning pathways and career progression frameworks.
 Ensure induction programmes are robust, compliant, and delivered consistently across all services.
 Support the implementation and management of the organisation’s LMS/e- learning systems.

4. Service Support & Continuous Improvement
 Provide coaching, mentoring, and practical support to managers and staff.
 Lead on thematic learning, reflective practice sessions, and improvement workshops.
 Share best practice guidance and sector updates across the organisation.
 Promote a culture of professionalism, curiosity, and ongoing learning.

Person Specification:

Quality & Training Manager
Qualifications

Essential
 Level 3 or higher qualification in Health & Social Care (Adults or Children).
 Relevant training or education qualification such as:
o Award/Certificate in Education & Training (AET/CET)
o CIPD Level 3 or Level 5 (L&D route)
o Coaching or mentoring qualification
 Evidence of ongoing professional development.
 Safeguarding Adults and Safeguarding Children training (Level 2 or above).

Desirable
 Level 5 Diploma in Leadership & Management for Care.
 IQA (Internal Quality Assurance) or Assessor qualification.
 Degree in Education, Social Care, Quality, or related field.
 Qualification in auditing or quality management (e.g., ISO, Lean).
 Training in Positive Behaviour Support, MAPA/PMVA, trauma-informed practice, or clinical competencies (where applicable)