GP Practice Reception​/Admin Team Leader

Job Overview

Exciting opportunity to join a large, modern, innovative GP training Practice in Huddersfield (5 minutes from the M62 junction). We employ around 45 people, split roughly 50/50 between clinical/patient facing and administrative. You will be the head of our reception and administrative team, overseeing all aspects of the Practice front‑office operations, patient entry points and patient experience.

• Managing a large team of reception and administrative staff, with the support of deputies with different specialities.
• Planning rotas and annual leave to ensure optimum cover at all times.
• Training, learning and development of the reception/administrative team.
• Staff wellbeing and retention.
• Delivering excellent patient experience and achieving great telephone response times.
• Ensuring task and letter workflows are streamlined and managed effectively.
• Participating in larger team meetings to engage and cascade relevant information to your team.

• Provide visible leadership and day‑to‑day operational oversight of administrative services.
• Ensure administrative processes are streamlined, efficient and aligned with practice priorities.
• Monitor team performance, productivity and service standards across reception and administration.
• Support deputies and team leaders to deliver consistent operational management within their specialist areas.
• Identify opportunities for service improvement, digital transformation and smarter ways of working.
• Maintain high standards of communication, professionalism and patient confidentiality.
• Support recruitment, onboarding and performance management processes where required.
• Ensure practice policies, procedures and compliance standards are consistently followed.
• Work collaboratively with the wider leadership team to support organisational objectives and operational resilience.
• Promote a positive, inclusive and supportive working culture across the administrative function.

• GCSE A‑C in English and Maths.
• Leadership qualification.
• At least 3 years experience leading a team of at least 5 people.
• Experience conducting learning and development sessions.
• Experience introducing change and new ways of working.
• Basic understanding of HR legislation and guidance.
• Experience working in a GP Practice.

Disclosure and Barring Service Check. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and submission for DCS check is required.

The Grange Medical Practice is the largest practice in Huddersfield with a list of circa 17,500 patients. It operates a large team of GPs, nursing colleagues and allied health professionals who work innovatively to deliver safe and high‑quality services. The leadership model is matrix‑based, allowing all colleagues to contribute equally to practice development and patient service transformation. The team operates a supportive “open door” and blame‑free learning culture with regular full clinical team meetings, providing a safe learning environment for all colleagues.