Medical Receptionist

We are looking for an enthusiastic and organised Medical Receptionist 30 hours per week to provide temporary maternity cover within our friendly and supportive practice. You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. This is a front-line role, ideal for someone who is professional, approachable, and comfortable working in a fast-paced healthcare environment.

The position can be offered as one full-time post or shared between two part-time staff, depending on availability and suitability. Previous applicants need not apply. Receiving calls and assisting with direct face to face patient enquiries are predominant parts of this role, therefore this will be very suited to people with previous customer facing roles. Day to day varies from booking appointments, processing medication requests, dealing with patients who want to register at the practice and dealing with general enquiries, signposting them to the most appropriate appointment or service.

Good communication skills are vital for the role and basic IT skills will be needed.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive, friendly and courteous image to patients and other visitors, either in person or via the telephone. Process repeat prescription requests from patients. Scan in correspondence to the clinical database and workflow to the GPs.

• Be familiar with the Practice computer and be able to input data as required.
• To have knowledge of the Practice area/boundary.
• To know under which circumstances clinical and non-clinical advice should be sought.
• Handle incoming and outgoing telephone calls in a polite and efficient manner.
• Ensure all messages are passed to the appropriate team member, and colleagues made aware of any action required.
• Be able to cover all reception positions as necessary.
• Provide additional cover for the reception office during periods of holiday or sickness.
• Reception Receiving patients consulting with members of practice team.
• Keep reception areas tidy at all times.
• Accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests Handover to incoming staff patient information on any issues not yet completed.
• To deal with visitors and tradesmen appropriately.
• To ensure the timely notification of all deliveries to the relevant staff.
• Administration Pulling/filing medical records and update as necessary.
• Download and file electronic patient correspondence received in medical records.
• Photocopy and laminate documents as requested.
• Scannning duties Sort and date stamp all incoming patient-related mail.
• Scan patient-related documents onto their medical record using read codes as agreed by the clinical team Add any additional information about the source of the document Forward the document to the doctor or nurse who initiated the referral or who is most appropriate to receive the information Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale Scan all internal paper documents on to the relevant patients record and then store the documents in line with surgery procedures.
• Coding Identify relevant clinical information contained in patient correspondence Code or free text the clinical information on to the patient record Deal with queries relating to coding
• Appointments Process appointment requests for today and future appointments from patients by telephone and in person. Deal with visit requests and produce any documentation required for the doctors. Arrange and record hospital transport requests.
• Computer Carry out data input, ensuring that the recording of all relevant information into the patients electronic medical record is accurate and concise.
• Registration of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records.
• Process applications from patients for online Patient Access.
• Process repeat prescription requests in accordance with practice guidelines.
• Telephone Have working knowledge of telephone system, during and after hours.
• Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm.
• Open up premises at the start of the day if the first to arrive and make all necessary preparations to…