Customer Service Advisor Sales Administrator

COMPANY DESCRIPTION , PROFILE AND SCOPE OF ROLE:

Our client is an established, world-leading manufacturing and engineered solutions business, backed by strong and sustained investment in capital, plant, and people. Operating as part of a prestigious international group, they supply specialist industrial solutions to blue-chip global clients across multiple engineering sectors.

Due to business expansion, they are seeking to appoint an interim Customer Service & Customs Specialist based at their Huddersfield facility. The role will initially run for a minimum of 12 months, with potential long-term prospects.

The successful candidate will provide critical B2B customer support, manage the end-to-end UK import/customs declaration process, and oversee customer digital procurement portals. You will act as a pivotal operational link between UK clients, international distributor networks, and central European group headquarters.

NB:
This role will initially last for twelve months, and may become permanent.

KEY

DUTIES & RESPONSIBILITIES:

* B2B Order & Account Administration:
Execute the full customer order lifecycle in SAP—handling customer order entry, price verification, credit checks, order confirmations, delivery notes, invoicing, and sample requests.

* Customer Inquiry & Account Liaison:
Act as a key point of contact for corporate customers, distributors, and external sales engineers; field phone and email inquiries, provide order status updates, and ensure high levels of service delivery.

* Customer Portals & Digital Interface:
Administer digital customer procurement platforms (e.g., SAP Ariba) and partner portals, managing distributor onboarding, product documentation, and inspection certificates.

* Customer Issue Resolution & Billing Support:
Support customer account management by resolving price discrepancies, handling invoice queries, assisting with dunning, and maintaining accurate customer master data in SAP.

* Customs & Import Compliance:
Oversee UK import declarations (EU/international), HS code classification, duty calculations, and Northern Ireland TSS portal submissions to ensure seamless order delivery to UK customers.

* HMRC & Internal Stakeholder Liaison:
Manage import VAT/duty deferment accounts with Finance, liaise with HMRC/brokers to resolve shipping holds, collaborate with European HQ compliance teams, and maintain 4-year audit-ready records.

QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES:

ESSENTIAL

* Proven experience in an Order Management, Sales Administration, or Customer Support role within a commercial or office environment.

* Hands-on proficiency with ERP order management systems (e.g., SAP, Microsoft Dynamics, Oracle, Sage, or similar).

* Strong administrative aptitude, attention to detail, and confidence learning digital systems and customer portals.

* Excellent internal communication skills, team-player attitude, and a strong work ethic with a willingness to deliver results.

ADVANTAGEOUS NOT ESSENTIAL

* Experience with in a manufacturing, engineering, distribution, or B2B technical sector.

* Prior operational experience using SAP or SAP Ariba specifically.

* Basic exposure to UK customs/import administration, HS code classification, or Trader Support Services (TSS) for Northern Ireland declarations (full training provided).

* Formal qualification in Supply Chain, Logistics, Business Administration, or an equivalent discipline.

ADDITONAL

* The role will likely require occasional travel to the company’s European HQ, so prospective candidates must hold a full UK passport and have no restrictions on travel to the EU.

Competative Salary Commensurate with Experience + Competitive Benefits

NB1:
This is a temporary role, and will last a minimum of twelve months (it may become permanent, but no undertaking can be made to this effect).

NB2:
The role is an onsite/office-based position based in Huddersfield.

NB3:
The Agency acts as an introducer, and if successful you will be paid directly by the company engaging you and not by the Agency