Customer Service Assistant

Overview

Customer Service Assistant - 30 Hours - 4/7 Days, 1 in 3 weekends - TEMPORARY

• Have your birthday off!
• Smart Tech - get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with a number of leading retailers
• Cycle 2 Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)

• 25 days holiday entitlement (pro rata for part time colleagues)
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution
• Smart Tech - get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with a number of leading retailers
• Cycle 2 Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)

We’re Hello Student, part of the Empiric Student Property Group. With over 9000 beds around the UK our properties are among the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience. Be a part of that unforgettable service!

We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN!

As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing.

• Create a “home away from home” community for students.
• Plan exciting social events and deliver standout check-in/check-out experiences.
• Handle complaints with care and ensure students feel supported.
• Drive great reviews and high customer satisfaction scores.

• Help meet city revenue and sales targets.
• Stay on top of local trends and competition.
• Smash sales targets and boost re-booking.
• Balance financial performance with customer happiness.

• Engage with local communities through volunteer days and charity efforts.
• Promote recycling, energy-saving, and other eco-friendly practices.
• Be an advocate for positive social and environmental change.

• Keep buildings safe, clean, and well maintained.
• Promote a positive safety culture, handling emergencies and reporting incidents as needed.
• Stay up to date with training and always prioritise health and safety.

• Experience in PBSA, hospitality or a similar field
• Proven background in customer service, compliance, and sales
• Ability to juggle multiple priorities and problem-solve effectively
• Enthusiasm for fostering community and driving results

This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever-evolving environment driven by our ways of working commitments.

• Respectful
• Responsive
• Supportive
• Collaborative
• Fun