Rapid Response Customer Service Representative

Working Hours:

40 hours per week, Monday–Sunday.

Do you live in or near Huddersfield and have strong customer service skills, particularly in motor insurance or vehicle recovery industry? If you're looking for a new challenge, we’d love to hear from you!

We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team to provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.

As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.

• Previous experience in motor claims or vehicle recovery.
• Strong communicator with great decision‑making skills and a real team player.
• Ability to quickly develop a rapport with customers and partners over the phone.
• Focused on delivering an excellent customer experience and able to effectively manage pressured situations in a sensitive and professional way.
• Confident user of both telephone and office‑based IT systems.

• Competitive salary: £28,697 per annum based on experience, with a quarterly performance bonus earning up to an extra £3,800 annually.
• Annual leave: 24 days, increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days each year. Includes public holidays and an extra day off to celebrate your birthday.
• Pension:
  Employer contributions of 3%.
• Financial benefits:
  
  free life assurance, a save‑as‑you‑earn scheme, a colleague referral scheme (earning £1,000 per referral), and a Benefits App with discounts and cashback at top retailers.
• Wellbeing services: 24/7 GP service, mental health support, physiotherapy, cycle to work, eye care vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
• Community:
  Modern offices with break‑out areas, free car parking, onsite canteen, kitchen facilities, TV area, shower facilities, and cycle to work scheme.
• Volunteering:
  One fully paid working day a year dedicated to volunteering support for local charities.
• Motoring benefits: exclusive colleague vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Financial wellbeing app providing more control over pay, saving, financial advice and discounts.

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue‑light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. We’re also part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.

We were awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility.

We are committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, please let us know.

Feel free to apply and keep your career moving, smarter.