Member Experience Adviser

Member Experience Adviser — Simplybiz, Huddersfield

Full Time | Permanent | Hybrid (3 days in office)

Simplybiz is part of Fintel Services, one of the UK’s leading providers of compliance, business and technology support for financial advisers. Based at Fintel House in Huddersfield, they support over 3,000 advisory firms across the country.

They’re looking for someone who genuinely loves great customer service and has a background in telephone-based sales or customer engagement.

You’ll be part of the Member Experience team, acting as an account manager for Simplybiz firms — building relationships, retaining members, resolving queries and helping clients get real value from the business. You’ll handle both reactive and proactive contact, contribute to team targets and share member feedback to help improve the service.

Day to day you’ll be responding to member queries, supporting retention, tracking performance against KPIs, joining team meetings and occasionally hosting calls with internal teams and clients.

• GCSEs in English and Maths at grade C/5 or above
• Experience in customer engagement, relationship management or telephone sales
• Comfortable working to targets in a sales-driven environment
• Strong IT and communication skills

Knowledge of the financial services sector is a bonus but not essential.

You’ll be a confident communicator, well organised and naturally proactive. Someone who takes ownership, builds trust quickly and has a track record of getting results.

Applicants must have the right to work in the UK. Visa sponsorship is not available for this role.