Claims Advisor

Claims Advisor

Huddersfield | £24,784.50 + Excellent Benefits | Full-Time, Permanent

Are you a confident communicator who enjoys helping people and delivering outstanding customer service?
We're recruiting for an award winning, growing and well-established legal services organisation seeking a Claims Advisor to join its supportive and professional team. This is an excellent opportunity for someone with strong telephone-based customer service experience who is looking to develop a long-term career within a respected and expanding business.

What's in it for you?
You'll be joining an employer that genuinely invests in its people, offering:
Starting salary of £24,784.50
Private healthcare support covering a range of wellbeing expenses
Interest-free travel loans
Enhanced company pension contributions
Perkbox discounts and rewards platform
25 days annual leave plus bank holidays
Additional loyalty leave for long service (up to 28 days)
Buy and sell holiday scheme
Paid birthday leave every year
Staff social events and social club
Employee referral bonus scheme
Ongoing training, coaching and career development opportunities
Clear progression pathways within a growing organisation

The Opportunity
As a Claims Assistant, you'll be the first point of contact for individuals looking to begin a personal injury claim. You'll play a vital role in delivering an excellent customer experience by listening carefully, gathering important information, and helping customers start their claim journey.
This is a fast-paced, telephone-based role where empathy, professionalism and attention to detail are essential.

Key Responsibilities

Handling inbound and outbound customer calls
Taking detailed information regarding potential claims
Assessing claim viability against established criteria
Accurately updating case management systems
Supporting customers throughout the initial claims process
Liaising with internal teams to ensure smooth claim progression
Providing a professional, empathetic and customer-focused service at all times
Supporting legal teams with administrative tasks where required

What We're Looking For

Minimum of 5 GCSEs, including Maths and English
Previous experience handling customer calls is essential

Experience with in a fast-paced customer service environment is advantageous
Excellent communication and listening skills
Strong attention to detail and organisational abilities
Ability to build rapport and demonstrate empathy with customers
Positive attitude with a willingness to learn and develop

About You
You'll thrive in this role if you:

Experience in a customer service role
Take pride in delivering high-quality work
Are proactive and dependable
Treat colleagues and customers with respect
Act with honesty and integrity
Put customer experience at the heart of everything you do
Enjoy working collaboratively as part of a team

Why Apply?
This is more than just a job – it's an opportunity to join a business that values its people, supports career development and provides a genuine pathway for progression. Whether you're looking to build upon your customer service experience or take your first step into the legal sector, this role offers the training, support and opportunities to help you succeed