Customer Service Team Leader

Role Summary

Customer Service Team Leader – Starting Salary: £13.25 per hour.

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. You will engage warmly with every visitor, provide best‑in‑class service, and create a friendly atmosphere.

You will promote Paddy offers, ensuring each customer enjoys their time with us. Full training will be provided, but your attitude counts.

• Host customers in the shop, clearly communicate answers to queries, and inform customers about latest promotions.
• Assist customers to place bets through various channels, such as betting terminals, telephone services, and in‑shop transactions.
• Maintain excellent shop presentation standards to create an inviting atmosphere.
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
• Adapt to different situations while remaining customer‑focused.
• Fulfill social responsibility duties by adhering to established guidelines and regulations.

Competitive salary including pay increase after performance bonus & promotional rewards, annual & quarterly rewards, flexible work patterns, family leave (adoptive, parental leave & wedding leave), company share‑save scheme (discount on Flutter shares), life cover, company pension scheme, company sick pay, birthday leave, employee assistance programme (including up to 6 free counselling sessions), financial wellbeing platform – NUDGE, company social events, Groupon discount scheme, eyecare vouchers.

Customer First, Always | Change The Game | Win Together | Free To Be Me.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

We look for proactive and motivated individuals who are passionate about achieving results, with the ability to meet shop goals and targets. A positive attitude and enthusiasm for technology are essential.