Customer Service

Customer Service Advisor

Huddersfield | £24,784.50 + Excellent Benefits | Full-Time, Permanent

Are you a confident communicator who enjoys helping people and delivering exceptional customer service?
We're recruiting on behalf of a growing and well-established legal services organisation seeking a customer service advisor to join its supportive and professional team. This is an excellent opportunity for someone with strong telephone-based customer service experience who is looking to build a long-term career within a respected and expanding business.

What's in it for you?

You'll be joining an employer that genuinely invests in its people, offering:
Competitive starting salary of £24,784.50
Private healthcare support covering a range of wellbeing expenses
Interest-free travel loans
Enhanced company pension contributions
Perk box discounts and rewards platform
25 days' annual leave plus bank holidays
Additional loyalty leave for long service (up to 28 days)
Buy and sell holiday scheme
Paid birthday leave each year
Staff social club and regular team events
Employee referral bonus scheme
Ongoing training, coaching and career development opportunities
Clear progression pathways within a growing organisation

The Opportunity

As a customer service advsior, you'll be the first point of contact for individuals looking to begin a personal injury claim. You'll play a vital role in delivering an excellent customer experience by listening carefully, gathering key information and helping customers start their claim journey.

This is a fast-paced, telephone-based role where empathy, professionalism and attention to detail are essential.

Key Responsibilities

Handling inbound and outbound customer calls
Taking detailed information regarding potential claims
Assessing claim viability against established criteria
Accurately updating case management systems
Supporting customers throughout the initial claims process
Liaising with internal teams to ensure smooth claim progression
Providing a professional, empathetic and customer-focused service at all times
Supporting legal teams with administrative tasks where required

What We're Looking For

Previous experience handling customer calls within a business environment
Experience on sharing empathy with clients

Experience with in a fast-paced customer service environment is desirable
Excellent communication and listening skills
Strong attention to detail and organisational abilities
Ability to build rapport and demonstrate empathy with customers
Positive attitude with a willingness to learn and develop
Minimum of 5 GCSEs, including Maths and English
About You
You'll thrive in this role if you:

Take pride in delivering high-quality work
Are proactive and dependable
Treat colleagues and customers with respect
Act with honesty and integrity
Put customer experience at the heart of everything you do
Enjoy working collaboratively as part of a team

Why Apply?
This is more than just a job – it's an opportunity to join a business that values its people, supports career development and provides a genuine pathway for progression. Whether you're looking to build upon your customer service experience or take your first step into the legal sector, this role offers the training, support and opportunities to help you succeed.
Apply today to take the next step in your career