Lloyds Banking Group Customer Support

Summary

A part‑time branch‑based opportunity working 24.5 hours per week across our Lloyds and Halifax branches within Huddersfield.

Customer Support

Huddersfield – Working across our Lloyds and Halifax branches within a reasonable distance.

24.5 hours a week, including Saturdays. Part‑time.

£18,340 increasing to £18,865 after 6 months.

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This may include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.

You’ll also recognise opportunities to connect customers with the right products and services. You’ll grow into roles across the Group, including phone, online, or through channels such as web chat, video or social media.

A minimum of 12 months customer service experience. A people person – honest, genuine, caring about helping people with their finances (no previous financial services experience required). Ability to quickly build relationships, provide a fantastic experience, empathise, act with care and integrity, resolve queries, give confidence, deliver on promises, and go above and beyond. A genuine teammate who collaborates closely with colleagues to ensure customers’ needs are met.

We spend a minimum of 12 months in a customer service role, mastering new skills and earning valuable accreditations through our Skill Progression Framework. Once that foundation is built, we support you in exploring a broad range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning and leadership roles.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping and other lifestyle benefits
• 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
• A range of wellbeing initiatives and generous parental leave policies
• Salaries reviewed annually on 1 April as part of our annual pay review

We’re disability confident. We’re committed to creating an environment in which everyone can thrive, learn and develop.