Customer Service Administrator

Customer Service & Logistics Admin

Huddersfield

Circa £25,500 per annum

Our client, a market-leading business within the Huddersfield area, is looking to recruit a proactive and organised Customer Services and Logistics Administrator to join their existing established team. This role is responsible for delivering excellent customer service while coordinating the efficient movement of goods and ensuring smooth day-to-day operational processes. The successful candidate will act as the key link between customers, suppliers, warehouse operations, and internal departments to ensure orders are processed accurately and delivered on time.

In addition to customer service and logistics responsibilities, the role includes a range of administrative and operational support duties that contribute to the overall success of the business.

• Act as the primary point of contact for customer enquiries via telephone, email, and online channels.
• Deliver a professional, friendly, and responsive customer experience, building strong relationships with customers.
• Process customer orders accurately and efficiently, ensuring all information is entered correctly.
• Provide customers with timely updates on orders, product availability, lead times, and deliveries.
• Resolve customer queries, complaints, and issues promptly, escalating where appropriate.
• Liaise with internal departments to ensure customer requirements are met and expectations are managed.
• Process returns, credits, and replacement orders in line with company procedures.
• Identify opportunities to improve customer experience and contribute to service improvements.
• Support the sales team by providing administrative assistance where required.

• Support the coordination of customer deliveries by liaising with suppliers, warehouse staff, and transport providers.
• Monitor delivery schedules and communicate any delays or changes to customers and internal teams.
• Assist with arranging collections, dispatches, and return shipments.
• Prepare delivery documentation and maintain accurate logistics records.
• Work closely with the operations team to help ensure orders are fulfilled accurately and on time.
• Assist in resolving delivery-related queries and escalating issues where necessary.
• Provide administrative support for logistics processes and help maintain efficient workflows.

• Act as a key point of contact for a variety of operational tasks outside the standard remit of the role.
• Maintain accurate records, filing systems, and operational documentation.
• Produce routine reports relating to customer service and order management.
• Support purchase order processing and supplier communications where required.
• Assist with invoicing, credit notes, returns, and general administrative tasks.
• Contribute to the review and improvement of customer service and operational processes.
• Provide support to colleagues across customer service, sales, and operations during busy periods.
• Undertake any other duties reasonably requested by management.

• Previous experience in customer service, logistics, supply chain, or operations coordination.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• High level of attention to detail and accuracy.
• Ability to manage multiple priorities.
• Experience with Sage is required.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word.
• Strong problem-solving and decision-making skills.

• Customer-focused with a positive and professional attitude.
• Reliable, flexible, and adaptable.
• Self-motivated with the ability to work independently and as part of a team.
• Strong attention to detail.
• Calm under pressure with excellent organisational skills.
• A proactive approach to identifying and solving problems.
• Committed to delivering high standards of service and operational excellence.

INDYO