Claims Advisor

Claims Advisor
Huddersfield | £25,000 + Excellent Benefits | Full-Time, Permanent
Are you a confident communicator who enjoys helping people and delivering outstanding customer service?
We're recruiting for an award winning, growing and well-established legal services organisation seeking a Claims Advisor to join its supportive and professional team. This is an excellent opportunity for someone with strong telephone-based customer service experience who is looking to develop a long-term career within a respected and expanding business.
What's in it for you?
You'll be joining an employer that genuinely invests in its people, offering:

Starting salary of £25,000

Private healthcare support covering a range of wellbeing expenses

Interest-free travel loans

Enhanced company pension contributions

Perkbox discounts and rewards platform

25 days annual leave plus bank holidays

Additional loyalty leave for long service (up to 28 days)

Buy and sell holiday scheme

Paid birthday leave every year

Staff social events and social club

Employee referral bonus scheme

Ongoing training, coaching and career development opportunities

Clear progression pathways within a growing organisation

The Opportunity
As a Claims Assistant, you'll be the first point of contact for individuals looking to begin a personal injury claim. You'll play a vital role in delivering an excellent customer experience by listening carefully, gathering important information, and helping customers start their claim journey.
This is a fast-paced, telephone-based role where empathy, professionalism and attention to detail are essential.

Key Responsibilities

Handling inbound and outbound customer calls

Taking detailed information regarding potential claims

Assessing claim viability against established criteria

Accurately updating case management systems

Supporting customers throughout the initial claims process

Liaising with internal teams to ensure smooth claim progression

Providing a professional, empathetic and customer-focused service at all times

Supporting legal teams with administrative tasks where required

What We're Looking For

Minimum of 5 GCSEs, including Maths and English

Previous experience handling customer calls is essential

Experience with in a fast-paced customer service environment is advantageous

Excellent communication and listening skills

Strong attention to detail and organisational abilities

Ability to build rapport and demonstrate empathy with customers

Positive attitude with a willingness to learn and develop

About You
You'll thrive in this role if you:

Experience in a customer service role

Take pride in delivering high-quality work

Are proactive and dependable

Treat colleagues and customers with respect

Act with honesty and integrity

Put customer experience at the heart of everything you do

Enjoy working collaboratively as part of a team

Why Apply?
This is more than just a job – it's an opportunity to join a business that values its people, supports career development and provides a genuine pathway for progression. Whether you're looking to build upon your customer service experience or take your first step into the legal sector, this role offers the training, support and opportunities to help you succeed