Legal Claims Advisor

Claims Advisor

Huddersfield | £25,000 + Excellent Benefits | Full-Time, Permanent

Are you a confident communicator who enjoys helping people and delivering outstanding customer service?

We're recruiting for an award winning, growing and well-established legal services organisation seeking a Claims Advisor to join its supportive and professional team. This is an excellent opportunity for someone with strong telephone-based customer service experience who is looking to develop a long-term career within a respected and expanding business.

You'll be joining an employer that genuinely invests in its people, offering:

• Starting salary of £25,000
• Private healthcare support covering a range of wellbeing expenses
• Interest-free travel loans
• Enhanced company pension contributions
• Perkbox discounts and rewards platform
• 25 days annual leave plus bank holidays
• Additional loyalty leave for long service (up to 28 days)
• Buy and sell holiday scheme
• Paid birthday leave every year
• Staff social events and social club
• Employee referral bonus scheme
• Ongoing training, coaching and career development opportunities

Clear progression pathways within a growing organisation

The Opportunity

As a Claims Assistant, you'll be the first point of contact for individuals looking to begin a personal injury claim. You'll play a vital role in delivering an excellent customer experience by listening carefully, gathering important information, and helping customers start their claim journey.

This is a fast-paced, telephone-based role where empathy, professionalism and attention to detail are essential.

• Handling inbound and outbound customer calls
• Taking detailed information regarding potential claims
• Assessing claim viability against established criteria
• Accurately updating case management systems
• Supporting customers throughout the initial claims process
• Liaising with internal teams to ensure smooth claim progression
• Providing a professional, empathetic and customer-focused service at all times
• Supporting legal teams with administrative tasks where required

• Minimum of 5 GCSEs, including Maths and English
• Previous experience handling customer calls is essential
• Experience with in a fast-paced customer service environment is advantageous
• Excellent communication and listening skills
• Strong attention to detail and organisational abilities
• Ability to build rapport and demonstrate empathy with customers
• Positive attitude with a willingness to learn and develop

You'll thrive in this role if you:

• Experience in a customer service role
• Take pride in delivering high-quality work
• Are proactive and dependable
• Treat colleagues and customers with respect
• Act with honesty and integrity
• Put customer experience at the heart of everything you do
• Enjoy working collaboratively as part of a team