Customer Care Advisor; FTC)

Overview

For over 40 years, Mamas & Papas has grown to become one of the most globally recognised retailers & award winning manufacturers within the baby & nursery products sector. Whether our customers are shopping for a pram, a cot, baby changing table, a nice baby outfit or anything else our award winning products & instore service, creates a brand of trust & magical memories to cherish.

Within our Customer Care / Contact Centre / Call Centre
, based at our Head Office on the outskirts of Huddersfield, we make sure that whenever one of our customers needs us, we are there for them. That friendly voice on the phone, (or via email), that reassuring arm as it were, to help deal & solve any scenarios with the products they’ve bought from either our stores, online or some of our other retail partners, or any queries they may have.

As a result of continued growth, we're continually looking for additional CUSTOMER CARE ADVISOR (s) to join Mamas & Papas. We will provide you with a full training program in call and email handling, systems & product knowledge, so that you can comfortably handle a variety of calls & queries that come through by phone or email.

Furthermore, we will provide you as a CUSTOMER CARE ADVISO
R with a fun and creative environment to work in that will put a smile on your face for sure. Full of similarly minded, caring people, who want to help our customers the best they can.

• Temporary (37.5 hours) across 5 full days (3 month contract)

The working hours of a Customer Care Advisor being across Monday to Friday from 09:15 through to 17:30 with working 1 in 3 Saturdays from 09:00 to 17:00 where you get a day off in the week when you do a Saturday of either Tues-Fri.

If you come from a call centre or customer service background, where you genuinely put the customer first, are great at problem solving and gets things done and want to be part of a globally expanding retailer and manufacturer, creating magical memories for our customers then we would love to hear from you....

from Huddersfield (Free onsite parking)
From Leeds Road Turn left onto Oak Road Turn Right onto Bradley Road/A6107 Continue straight onto Colne Bridge Road At the roundabout take the 1st exit into M&P Head Office Immediately turn left down to the barrier for the carpark

from Huddersfield Town Centre
Catch the 202, 203, 228 or 229 from St. George’s Square to Cooper Bridge Road Turn left onto Colne Bridge Road/B6118 At the roundabout take the 1st exit into M&P Head Office Immediately turn left down to the barrier for the carpark

from Huddersfield Train Station
From Huddersfield Train Station you would need to catch the same buses to Head Office as highlighted above.

• Free onsite parking
• Subsidised canteen for breakfasts and lunches
• Games room with pool table, TVs etc
• Company Bonus scheme
• 33 days holiday for full time (pro-rata for part time)
• Health, wellbeing an family first programs and initiatives.

...plus much much more.

…Oh and a great bunch of people to work for, with genuine career opportunities within.

We at Mamas & Papas are committed to championing people of all cultures, ethnicities and gender preferences, and in celebrating diversity in all its forms through our campaigns, recruitment and our actions. We strongly believe in the power of inclusivity to help us all move forward in life.

• 33 days holiday, increasing up to 40 with service.
• Buy & Sell holiday schemes
• Company Bonus Schemes
• Employer pension contribution from day 1 enrolment.
• Significant staff discounts for family & friends from our shops & online
• Ongoing offers & discounts across a variety of external…