Student Experience Coordinator - Operations

Contract type:Full Time (37.5 hours) – Fixed Term (1 Year)

Location:Huddersfield, Huddersfield International Study Centre

Salary:up to £28,000 per annum

To be a member of the Centre’sStudent Experience Team withresponsibilityfor data management,assessments and academic administration,student finance.

To implement

Study Group’s policies, standard operatingprocessesand procedures, with the purpose of ensuring staff and students are fully supported to maximizestudentoutcomes and satisfaction.

The post holder will report to the Deputy Director of Student Experience.

The post holder willwork in matrix structure and need tobuild strong working relationships within the Student Experience Team,central

Study Groupteams and the university partner to ensure the smooth running of the Centre.

• Maintain the Centre’s definitive datasets and student results, ensuring accuracy and currencyandproducereports for the Head of Centre/other members of the team as requested
• Act as secretary to relevantgovernanceboardsasrequired
• Ensure Study Group policies and standard operating procedures are followed
• Support management teams in preparation for quality assurance and enhancement activities.
• Liaise with central teams to updatestudent bookings with Study Plan changes
• Ensure student reports are produced in a timely mannerand information isaccurateand student feedback is professional.
• Supportmanagement withboard meetings.

• Assistthecentremanagers with the implementation ofassessmentstandards and regulations.
• Organise the release of assessment screens termly.
• Organise andassistwith invigilation of assessments .
• Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examinationscriptsand documentation.
• Ensure the various systems used arereviewed and updated as required.
• Log and ensure accuracy and updating of allassessment documentation (for example appeals; academic misconduct; mitigating circumstances)

• To deal with fee payment deadlines and enquiries
• To create record of student invoices
• To follow centre refund policies and create refund data
• Ensure student enrolment documentation are prepared and sharedin a timely manner
• Ensure the progression database is kept up to date and provided to the relevant stakeholders in a timely manner
• Ensure progression changes are checked,recorded and shared with the relevant teams.

• Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support,fosteringpositive relationships with the student body.
• Assistinorganisinganddeliveringstudentevents such asinduction,transition and enrichment activities
• Liaise with central teams to manage workload in busy periods or during absence
• In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience
• To foster productive relationships with internal and external stakeholders
• Any other duties as required by the Deputy Directorof Student Experience or Centre Director.

The list of duties is not exhaustive but outlines themain featuresof the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

• Bachelor degree (or equivalent experience)
• Supporting students in an educational context
• Working to develop, build andmaintainthe Student Experience
• Working in a regulated environment

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.

Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

Study Group is proud of its high standards in safeguarding and recognise sits importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted
- Criminal Background Check (country specific), x2 References,  Right to Work checks as well as Education Verification. We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone.

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