Network Support Engineer

2nd Line Network Support Engineer

Office based
- Huddersfield

Paying between £, depending on experience.

We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies.

In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements.

Key Responsibilities

• Managing and resolving support tickets escalated from the 1st Line team
• Troubleshooting network issues across a range of technologies
• Logging and managing faults with third-party providers
• Ensuring all tickets are progressed and resolved within SLA
• Keeping customers updated via phone, email, and ticketing systems
• Configuring and supporting network equipment (routers, switches, WAPs)
• Supporting customer installations and project work
• Escalating complex issues to senior engineers where necessary
• Maintaining accurate records within internal systems

Requirements

• Previous experience in a 1st or 2nd Line support role
• Strong communication and customer service skills
• Analytical mindset with strong problem-solving ability
• Ability to work independently and manage workload effectively
• Full UK driving licence

Technical Experience

• Understanding of networking fundamentals (DNS, DHCP, TCP/IP, OSI model)
• Experience with LAN, WAN, and/or SD-WAN environments
• Network security and firewall concepts

Desirable

• Exposure to Cisco Meraki (desirable)
• Broadband technologies (ADSL, FTTC, FTTP, leased lines)
• VoIP and hosted telephony systems
• Cloud platforms such as AWS, Azure, or GCP (desirable)
• Scripting knowledge (e.g., Python) advantageous
• Relevant certifications such as CCNA/CCNP (desirable)

Working Hours

Monday to Friday on a rotating shift basis: 08:00 - 16 00 - 17 00 - 18:00

Office based
- Huddersfield

Paying between £, depending on experience.

Must be eligible to work in the UK