Senior IT Service Desk Technician

Senior Service Desk Technician - MSP
Huddersfield | On-site
£30,000-£35,000 DoE + Benefits

A well-established and growing MSP based in Huddersfield is looking for a technically strong and client-focused Senior Service Desk Technician to join their close-knit service desk team of 5. This is a great opportunity for someone with solid 2nd/3rd line experience who wants real variety, ownership of complex tickets, and a genuine route to develop within a stable, respected MSP.

What You'll Be Doing:

• Deliver 2nd/3rd line support resolving escalated tickets from the wider service desk.
• Administer and troubleshoot Windows Server environments, Active Directory, and Microsoft 365.
• Support and maintain Hyper-V virtualised infrastructure.
• Configure and manage networking equipment, with a focus on Watch Guard and Draytek firewalls.
• Support LAN/WAN setups, VPNs, Wi-Fi solutions, and general network infrastructure.
• Monitor and maintain client infrastructure via RMM platforms, including patching and backup verification.
• Support Anti-Virus/Anti-Malware tooling, with exposure to Sentinel One beneficial.
• Provide support across Windows and Mac environments (Mac exposure a bonus).
• Maintain accurate documentation and reporting, and mentor jun...