Cluster Manager; Funeral Operations

Cluster Manager (Funeral Operations)

Company: Jeroen den Hartog Photography & Image Processing

Location: Huddersfield and surrounding areas

Job Type: Full-time, 38.33 Hours per week

Salary: Starting from £47,000 per annum + car allowance

Our Cluster Managers play a vital role in developing our funeral brands and high‑performing teams across multiple sites in the region. They help us to achieve our vision to be the most trusted, respected and valued end‑of‑life service provider in the UK.

Delivering exceptional client service is at the heart of what we do. We want our clients to be confident that they can rely on us to understand their needs, take care of all their arrangements, and trust us to look after their loved ones.

We operate as One Team to meet the clients’ needs; every colleague is responsible for providing an efficient and effective service to our clients and for ensuring the deceased in our care are well looked after. We also care for one another, taking pride in the quality of service and standards we deliver in our working environments.

We’d love to hear from you if you…

• Have previous multi‑site management experience leading multiple brands and teams to success.
• Can continuously embed a positive, engaging, and inclusive working environment where collaboration is key.
• Have operated in a customer‑centric role that has delivered exceptional client service levels.
• Have demonstrable leadership and management capability and are comfortable working within a changing environment.
• Can demonstrate the ability to create, implement and deliver strategic growth and performance in the community in which they operate.
• Are an agile, well‑organised, and motivational leader who can engage, coach and develop individuals to deliver results.
• Have strong commercial acumen and can understand and implement practices that make a business successful.
• Can effectively manage costs and operate in a regulated environment.
• Have a full UK Manual Driving Licence – site travel is included in this role.

• Up to an annual salary of £60,000 + £4,500 car allowance
• 25 Days Holiday + Bank Holidays.
• BUPA Private Healthcare (Self).
• Life Assurance X2 Salary.
• Comprehensive Sickness Scheme.
• Access to our Internal Development Schemes.

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Please note that this role is subject to meeting regulatory requirements. As an FCA‑regulated organisation, we are committed to adopting the highest standards and do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process.

The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch.