Head of Operations

Join a Growing British Manufacturing Success Story.

Our client is one of the UK’s fastest-growing online retailers within the home interiors sector, specialising in made-to-measure products manufactured here in Britain.

Over the past two years, the business has scaled significantly — combining digital growth with in-house manufacturing capability to build a strong national reputation. As growth accelerates, the leadership team is now investing in operational structure, controls and performance to support the next phase.

They are seeking a commercially-minded, customer-led Head of Operations to take full ownership of the end-to-end operational engine.

You will be empowered to deliver a fully aligned, high-performing operation that balances cost control, service excellence, scalability and compliance.

Operational Leadership

• Own and deliver the operational strategy aligned to commercial growth objectives.
• Ensure Production, Supply Chain and Customer Service operate as one integrated function.
• Drive clear accountability and measurable KPIs across all operational teams.

Customer-Centric Performance

• Reduce avoidable customer contact by addressing root-cause operational issues.
• Protect and enhance customer experience through data-led decision-making.
• Balance cost, capacity and service outcomes at all times.
• Lead operational efficiency initiatives.
• Support the successful implementation of new product launches.
• Strengthen stock management controls across production, transit and warehousing.
• Develop and embed robust SOPs and Safe Working Practices.

Health & Safety & Compliance

• Lead site-wide H&S compliance, including BS:
  
  EN child safety standards.
• Maintain strong working knowledge of UK H&S legislation and RIDDOR.
• Foster a disciplined, safety-first culture across the operation.

People & Performance

• Build, mentor and develop high-performing teams.
• Forecast and plan workforce requirements across Customer Service, Production and Fulfilment.
• Manage and hold external logistics partners accountable to agreed SLAs.
• Use data and insight to make decisive, commercially sound decisions.
• Lead confidently through operational challenges or periods of change.

You will be a decisive, hands-on operational leader who can:

• Gain buy-in across all levels — from shop floor to board.
• Provide both challenge and support.
• Translate strategy into practical execution.
• Build structure and controls within a fast-growing environment.
• Demonstrate strong Excel capability (pivots, VLOOKUP, core formulas).
• Hold a full UK driving licence and be comfortable travelling as required.

Most importantly, you will combine commercial awareness, operational discipline and a genuine customer-first mindset.

• Up to £90,000 per annum
• Enhanced family leave
• Cycle to Work scheme
• Additional leave
• Casual dress & company events
• Free on-site parking

If you’re an operational leader ready to take ownership within a scaling British manufacturing business and shape the next phase of growth, we’d welcome a confidential conversation.