Scheduling Team Lead

Job Title:

Scheduling Team Leader

Salary:
Up to £38,000

Location:

Huddersfield

Our client is currently looking to add an additional experienced team leader due to continued growth.  An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs.

Duties:

Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’s

Carry out daily meetings with the team to discuss stats and workload

Provide daily statistical updates to the business including productivity and backlog

Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues

Prep for and attend monthly planning meetings with ROMs and Operations Manager

Monitor and manage team telephone stats

Critique and coach team on call quality

Monitor, manage and critique scheduling planning to ensure maximum productivity

Monitor and manage the team HELD jobs

Effectively control team overtime budget

Carry out monthly one to ones

Recruitment and training of new staff

Disciplinary, performance & absence management of S&R Schedulers

Point of escalation for complaints

One on One coaching of the team

Ongoing team development

Skills / Ability:

Ability to multi-task and remain calm under pressure

Ability to identify areas of improvement and implement

Ability to use own initiative and make considered decisions

Ability to communicate at all levels

Ability to flex own management style to support all team members

INDAB