Regional Waste Manager​/Account Manager

Overview

We are looking for a Regional Waste Manager to oversee waste service delivery across the JLL / Rolls Royce account, ensuring consistent, high‑quality services across multiple client locations in the Midlands and North of England.

• Oversee and manage waste service delivery across multiple client sites, ensuring services meet contractual requirements, quality standards and client expectations at all times.
• Lead, support and develop the waste team responsible for service delivery, promoting high performance, engagement and a strong safety culture aligned with Mitie and client requirements.
• Build and maintain strong relationships with key client and internal stakeholders, acting as a trusted point of contact and ensuring open, effective communication at all levels.
• Act as the primary escalation point for complex or unresolved issues, resolving complaints promptly and effectively to maintain high levels of client satisfaction.
• Monitor and report on KPIs and SLAs, attending monthly client meetings, presenting performance data, and driving continuous improvement and value‑added initiatives across the account.

• Proven experience within the waste industry, with strong knowledge of waste and recycling best practices, including hazardous and non‑hazardous waste management.
• Demonstrable experience in contract and performance management, including KPI monitoring, service reviews and stakeholder engagement.
• Strong communication, organisational and IT skills, with proficiency in Microsoft Word, PowerPoint and Excel, and a sound understanding of health and safety requirements.

Virtual GP access, Salary Finance scheme, flexible lifestyle platform (Choices) with extra holiday, critical illness insurance, dental treatment, technology products, high street discounts via MiDeals, cycle‑to‑work scheme, life cover up to four times salary, enhanced pension contributions, save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.

We award employees with Mitie Stars for outstanding performance, with monthly cash prizes and an end‑of‑year prize of £10,000.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments, please let us know by emailing Priyanka Deokar at