Store Manager, Retail & Store Manager

Hours: Full Time, minimum of 40 hours per week

Salary: up to £34,195 per year

Coffee House was born from a lifelong dream to create a chain of premium coffee shops that serve incredible food and drink, in an environment where people can eat, drink and relax in the heart of their communities. While we’ve grown, we’ve stayed true to our values. We remain a proudly independent business, driven by the same passion and determination that inspired us from day one.

At Coffee House, we’re always looking ahead and our pursuit of quality is at the core of everything we do. As a small but growing company, we offer a culture where every team member feels truly valued (because we know that our people are the key to our success!) Our vision is simple: to become the leading independent coffee operator in England.

With delicious, high quality products, modern spaces and passionate, friendly teams - we believe the best is still to come.

Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We’re looking for an inspiring Store Manager to lead our team and create a welcoming environment where both customers and colleagues thrive. As Store Manager, you will take ownership of the store’s day-to-day operations, ensuring exceptional customer service, strong team performance, and smooth, efficient running of the business.

You’ll lead by example on the floor, motivate your team to deliver memorable experiences, and support their growth so they can reach their full potential.

• Lead by example to create a friendly, professional, and memorable experience for every customer.
• Handle customer queries, complaints, and feedback, coaching your team on best practices.
• Prepare and serve coffee, drinks, and food, ensuring all items meet brand standards.
• Manage tills, cash handling, end-of-day reconciliation, monitor sales, and control costs to support profitability.
• Keep the store clean, organised, and compliant with food safety, hygiene, and health & safety regulations.
• Identify and report maintenance issues promptly for timely resolution.
• Monitor stock levels, place orders, and run stock takes to ensure smooth operations while minimising waste.
• Provide clear direction to your team, delegate responsibilities, and maintain communication with senior management.
• Collaborate with colleagues across the company to share best practices and support broader initiatives.
• Proactively resolve operational challenges and maintain high service standards.
• Motivate, coach, and train your team to build a high-performing, engaged workforce.
• Take full ownership of store operations, including opening, closing, and lone working.
• Attend company-wide meetings and Zoom sessions, ensuring store alignment with company goals.
• Promote a positive workplace culture, setting expectations for professionalism, accountability, and teamwork.

Salary potential based on a 48 hour working week, with a guaranteed 40 hour contract.