Internal Sales Executive

A well-established trade-only parts supplier within the industrial door and loading bay sector is looking to hire an Internal Sales Executive for its Yorkshire office.

You’ll support a trade-only customer base (installers, engineers and service/installation companies), handling enquiries, identifying the correct parts, preparing quotations, and converting orders. This is a fast-paced internal role where accuracy, responsiveness and product/problem-solving are key.

• Manage inbound and outbound calls/emails from trade customers
• Identify the correct industrial door/loading bay parts and recommend suitable alternatives where required
• Produce accurate quotations, follow up proactively, and convert quotes into orders
• Process sales orders efficiently, ensuring correct pricing, part references and delivery requirements
• Liaise with purchasing, warehouse and logistics to confirm availability, lead times and dispatch
• Resolve order queries, delivery issues and returns in a solutions-focused manner
• Maintain accurate CRM/ERP records and keep customer details up to date
• Support customer retention and account development through consistent service and follow-up

• Experience in internal sales, trade counter/parts, or B2B customer service
• Confident communicator with a strong telephone manner
• High attention to detail, comfortable working with part references/specifications
• Organised, proactive and able to manage a busy workload
• Good IT skills (CRM/ERP and Microsoft Office)
• Knowledge of industrial doors and loading bay equipment/parts (e.g., roller shutters, sectional doors, fast action doors, dock levellers, control panels, safety edges, seals, motors)
• Experience supporting field engineers or trade customers in a parts environment

• £35,000 salary + bonus
• Stable hours:
  Mon–Fri, 08:30–17:00
• Office-based role in Huddersfield
• Training and support to build product knowledge and progress your sales career