Housing Support Coach

Hours: Flexible, including evenings and weekends on a rota based system

At Connect, we believe everyone deserves a safe, stable home and the opportunity to thrive. Our Accommodation Services team provides tailored support to individuals facing housing challenges, helping them develop essential life skills, achieve greater independence, and build positive futures.

We are looking for a Housing Support Coach who is passionate about making a difference — someone who can empower our service users to gain confidence, learn practical skills, and sustain their tenancies.

As a Housing Support Coach, you’ll work directly with residents to provide both practical and emotional support, helping them develop life skills such as cooking, budgeting, and managing a home. You’ll play a key role in creating a safe, supportive, and inclusive environment where people can progress toward independent living.

You’ll also liaise closely with other agencies, monitor risks, and ensure all work complies with safeguarding, confidentiality, and housing legislation.

This role involves flexible working, including some evenings and weekends, to meet the needs of our service users.

• Deliver practical and group-based training (e.g., cooking, budgeting, tenancy skills).
• Provide one-to-one and group support to residents, promoting independence and wellbeing.
• Manage risk effectively, responding appropriately to challenging situations.
• Liaise with external partners, agencies, and community organisations.
• Support residents to understand and manage tenancy/licence agreements, rent payments, and property maintenance.
• Maintain accurate records and ensure compliance with safeguarding and data protection policies.
• Promote equality, diversity, and inclusion in all areas of work.

We’re looking for someone who is approachable, self-aware, and resilient — someone who brings energy and empathy to their work every day.

• Experience delivering practical training and facilitating group sessions.
• Experience managing situations involving a level of risk.
• Experience working within policy and legislative frameworks.
• Experience of teamwork and partnership working with other agencies.
• Understanding of the challenges faced by vulnerable individuals in supported housing.
• Strong communication skills — verbal and written.
• Ability to manage your own workload, work independently, and remain calm under pressure.

We’re a group of passionate, supportive people who strive to make a difference. We offer ongoing professional development to all employees and always encourage feedback, as we believe people do their best work when they’re engaged, supported, and given opportunities to grow.

In choosing Connect you will be joining a friendly team, who look out for each other. As an equal opportunities employer we recruit based on experience, attitude and values. Connect are committed to ensuring our workforce reflects the communities we serve and actively works to promote equality, diversity and inclusion.

We encourage applicants from underrepresented groups to apply and we are happy to support you with any reasonable adjustments that you might need throughout the recruitment process. We are proudly a Disability Confident employer.

• 26 days annual leave rising to 31 days after 5 years, plus bank holidays
• Group pension scheme with up to 9% matched by Connect.
• Salary exchange/sacrifice also available.
• Electric car leasing scheme via salary sacrifice
• BUPA Health Cash Plan. Get money back for your dental, optical, podiatry treatment and much more, including cash back on your prescriptions.
• Free GP helpline: 24/7 access to book a confidential consultation with a GP.
• Employee Assistance Programme: get free confidential advice and support 24/7, with free counselling sessions available too.
• MyPlace benefits: retail discounts and offers
• The opportunity to buy and sell annual leave
• Training and development opportunities and support with role-related professional subscriptions and qualifications.
• Travel season ticket loans
• Two days paid volunteering leave annually