Bilingual Customer Support Representative

Join Teladoc Health as a Tier 1 Patient and Member Support Representative, delivering exceptional service in English and French. Manage calls, emails, and chats in a flexible work schedule.

This position is vital for providing outstanding support to patients and members. You will handle inquiries and resolve issues while coordinating services within a busy call center. Strong communication skills and problem-solving abilities will help ensure high customer satisfaction in various situations.

Key Responsibilities:

• Manage inbound calls, emails, and chats effectively

• Ensure high customer satisfaction by addressing concerns

• Collaborate with a dynamic team while working independently

• Articulate complex concepts clearly to diverse members

• Apply problem-solving skills to resolve challenges

Requirements:

• Bilingual in English and French is mandatory

• Exceptional empathy and understanding of member needs

• Exemplary organizational skills for competing priorities

• Ability to adapt to fast-paced work environments

• Experience in healthcare and technology is a plus

Enhance your skills in virtual healthcare and patient communication with Teladoc Health.
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