Urgent Care Center Medical Assistant​/Coordinator

Urgent Care Center Medical Assistant/Coordinator

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Reports to the Practice Manager and works under the direct supervision of the Physician(s), the Urgent Care Center Medical Assistant/Coordinator provides patient care by assisting with the implementation of care plans and following established standards and practices in Urgent Care. The UCCMA/C supports the physicians in a fast paced environment to treat various types of ailments while also supporting the front office staff with a team approach and assists the office coordinators with front office duties.

• High School Diploma or equivalent required
• Graduate of a certified or registered medical assistant program.

• Minimum of one year of in urgent care or related healthcare environment required.
• Minimum of one year of phlebotomy experience with patients of all ages highly preferred.
• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

• CPR/BLS certification required, or to achieve within 4 months from date of hire, and maintain.
• Certified as CMA, RMA or CCMA or eligible for certification. Certification must be obtained within 1 year of hire.

• Basic computer skills, including familiarity with electronic medical records, Microsoft Office and Outlook and use computer based scheduling to record and maintain demographic, scheduling, and related information.
• Possesses verbal and written communication skills to understand and interpret instructions.
• Superior customer service skills, with experience to handle escalated issues.
• Demonstrates effective professional and positive communication and interpersonal skills with patients, families and urgent care staff, on the phone and in person.
• Knowledge of medical billing systems, medical coding, and third party payer requirements as well as the ability to process financial transactions.
• Knowledge of office and laboratory procedures.
• Accurately read and write medical terminology.
• Strong aptitude for detail with excellent critical thinking, multitasking, problem solving, and organizational skills.
• Work in a high-pressure environment independently or as part of a team with minimal supervision.

Entry level

Full-time

Health Care Provider

Hospitals and Health Care