Resident Services Coordinator

Job Description

Posted Tuesday, January 7, 2025 at 5:00 AM

Location:

Hudson, Massachusetts, United States of America

Imagine a career that lets you enliven a senior’s life every day — just by walking into a room, offering a helping hand or lending an ear to hear a good tale. Sound like you? Then welcome to Sage Life.

Here, we believe it’s important for our team members to be as happy as our residents. That’s why we offer:

• A competitive compensation and benefits package
• Ongoing, professional training
• A 401K plan
• Tuition assistance
• PTO for FT & PT employees

And we’re always ready to help guide you on your personal career path. Because when it comes to your success and our residents’ satisfaction, we care.

The Resident Services Coordinator (RSC) oversees the delivery of care to residents and ensures that all care demonstrates the We Care values and complies with state, federal, and corporate guidelines. The RSC manages the Resident Assistants and works closely with the Health & Wellness Director to ensure each resident has the best possible care that maximizes each resident’s highest level of physical, social and psychological well-being.

The RSC partners with the Executive Director and Community Relations/Sales team to generate positive census outcomes each month. Remains active in the sales and resident retention processes.

These activities will fulfill the Sage Life Mission and demonstrate the We Care Values.

· Manage the Health & Wellness ancillary staff and Resident Assistants. Responsible for interviewing, hiring, scheduling, employee training and development, performance management and policy and procedure development and compliance.

· Develop, monitor, and adjust work schedules to ensure adequate staffing to meet service standards and budget.

· Manage associate call-outs and ensure coverage, including covering shifts personally as needed.

· In partnership with the Health & Wellness Director, ensures that Resident Assistants meet competency requirements.

· Ensure that staff is delivering superior personalized care to residents and demonstrating the We Care values.

· Conduct routine rounds of the community to ensure that the appropriate level of care is being delivered to residents.

· Participate in initial and ongoing resident assessments to help identify needs and changes in condition, assist in the development of the resident care plan, and participate in regular resident and family meetings.

· Coordinate with Marketing staff, families and residents to facilitate the move-in process.

· Partner with Health & Wellness Director to ensure that all medication administration complies with corporate and state standards.

· Responsible for ensuring staff are compliant with resident safety and confidentiality standards according to HIPAA guidelines.

· Partner with Health & Wellness Director to ensure that the Health & Wellness department is in compliance with all federal and state regulations.

· Maintains appropriate inventory levels and manages ordering and stocking of supplies for resident care.

· Responsible for payroll reporting for all Health & Wellness staff, including nursing staff.

· Ensure that Resident Assistant staff are following all documentation protocols for daily care, emergency care, monthly reports, charting, and medication management.

Bachelor’s Degree preferred

Minimum of three years’ related experience in personal and/or long term care required with at least one year of supervisory experience managing shift work desired.

Highly committed to service, care, and hospitality. Demonstrated leadership, organizational, financial, and team development abilities. Strong interpersonal and communication skills. Proficient in Excel, Word, and PowerPoint.

Able to naturally engage with families, residents, leadership team and employees—with an approachable attitude, assertive posture and open demeanor.

We are a proud equal opportunity employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, sex, sexual orientation, veteran status, or any other status protected under federal, state, or local law.