Assistant Retail Manager

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We are looking for an experienced Assistant Retail Manager to ensure both operational excellence and customer experience of the dispensary. This includes overseeing day‑to‑day store operations, leading retail staff, ensuring compliance, and upholding Native Sun’s commitment to hospitality, safety, and community engagement.

The ideal candidate will possess exceptional customer service and leadership skills, a problem‑solving attitude, strong attention to detail, and the ability to balance day‑to‑day operational precision with a welcoming and educational retail experience.

• Lead by example to uphold Native Sun’s hospitality and service standards.
• Interact with, educate, and advise customers face‑to‑face and by phone.
• Act as a primary point of contact for guest concerns and inquiries.
• Identify and implement strategies to improve guest experience and satisfaction.
• Develop and maintain community relationships to promote the brand and local engagement.
• Serve as a brand ambassador during and outside of scheduled work hours.
• Oversee daily dispensary operations, ensuring compliance, safety, and efficiency.
• Monitor and maintain product inventory and cash management systems.
• Ensure first‑in, first‑out operations for all inventory and supplies.
• Ensure that store operations align with company values and regulatory standards.
• Evaluate and improve operational management systems, processes, and best practices.
• Evaluate and improve hospitality processes, training, and best practices.
• Work cross‑functionally with marketing and senior management to optimize store performance.
• Conduct regular quality control and monitor KPIs.
• Assist with store supply purchasing, inventorying, and receiving.
• Train and develop retail staff to deliver exceptional service.
• Schedule, assign, and oversee day‑to‑day duties of team members.
• Model professionalism and composure during high‑volume or stressful periods.
• Address employee relations matters with discretion and professionalism, seeking GM or HR guidance when necessary.
• Encourage staff engagement, accountability, and growth.

• Ensure all activities remain legally compliant and aligned with company policies.
• Maintain thorough and accurate records for inventory, transactions, and reporting.
• Oversee daily and weekly cash handling, including deposits and reconciliation.
• Collaborate with the operations, administrative, and executive teams to ensure precise data flow and reporting.
• Report incidents, feedback, and operational challenges promptly to the General Manager or Department Leader.

• Maintain a clean, safe, and welcoming environment inside and outside the facility.
• Conduct regular inspections to identify maintenance needs and coordinate resolutions.
• Uphold all health, safety, and security protocols.

• Perform additional responsibilities as assigned by the Dispensary General Manager or Executive Leadership.
• Demonstrate a can‑do attitude and strong work ethic focused on long‑term company goals.

• High school diploma or equivalent required; post‑secondary education in a related field preferred.
• 4+ years’ experience in a fast‑paced, client‑service intensive industry (hospitality and retail experience strongly preferred).
• 2+ years’ experience in a team lead or similar leadership role.
• Proven track record of leadership, accountability, and progressive responsibility.
• Proficient with POS systems, Microsoft Word and Excel, and standard office equipment.
• Strong understanding of compliance within regulated environments.
• Skilled in accurate inventory control and cash management.
• Exceptional verbal and written communication skills, including customer and employee engagement.
• Ability to multi‑task, prioritize effectively, and remain calm under pressure.
• Demonstrated integrity, confidentiality, and professionalism at all times.
• Familiarity with cannabis products and culture preferred, but not required.

• Extended periods of standing, walking, bending, and reaching.
• Ability to lift up to 50 pounds unassisted.
• Must be 21…