UniClean - National Account Executive

Where will a Uni First Career take you?

As an industry leader in the rental, lease and sale of uniforms and facility services products, Uni First Corporation has grown to become one of the largest companies in the garment services industry. Uni First is recognized on the Forbes “Platinum 400 - Best Big Companies” List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for Uni First.

What sets us apart from all other companies is that we still function as a family‑run business. When you work for Uni First, you’re family! Uni First Corporation has a strong history of promoting from within. In fact, most of Uni First’s Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.

Our culture is what makes Uni First an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with Uni First can take you.

We are seeking a sales and service‑mindful, outgoing individual to become part of the Uni Clean team as a National Account Executive. The candidate will be primarily responsible for implementation and ongoing management of National Account Service programs, account relationship management, and contract renewals for Uni Clean National Account customers. Effectively coordinate operational support and related duties consistent with customer contractual agreements.

Primary responsibilities include program implementation, program compliance, program and service management, service concern identification and resolution, organic revenue growth, and contract renewals.

• Relationship Management with the primary key points‑of‑contact between Uni First, its partner National Account Corporate contact(s), the individual National Account customer sites and the respective Uni First service location to ensure customer expectations are met in accordance to the terms of the National Account Service Agreement.
• Proactively manage and coordinate all assigned National Account service and management activities and responsibilities throughout the Uni First service network.
• Manage and meet service expectations to all National Account customer locations in accordance with the terms of the National Account Agreement, provide industry best service, build and maintain lasting and valuable business relationships at the C level, and meet/exceed customer expectations on an ongoing basis.
• Negotiate contract renewals, facilitate contracted price adjustments, and add new items to customer agreements where applicable.
• Prepare and deliver specified customer reports required to effectively execute and manage all assigned accounts and responsibilities.
• Engage in regular account visitation meetings.
• Develop and maintain relationships with key personnel and decision makers at all levels within assigned cleanroom accounts through proactive outreach and meetings on and off account sites.
• Conduct regular visits and schedule account reviews in accordance with compensation plan requirements to review service performance.
• Attend business reviews and complete the necessary presentations prior to such meetings.
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information, and develop new revenue opportunities with the cleanroom business development team.
• Maintain customer contract status in conjunction with quality assurance team and work with contracts team to renew agreements before they expire.
• Work closely with all Uni Clean locations to ensure customer satisfaction exceeds customer's expectations.
• Generate leads to turn over to Service and Sales teams.
• Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.
• Prepare account management reports/other requested reporting needed by customer.
• Stay up to date on sales…