Customer Service Representative

Benefits

• 401(k)
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Benefits/Perks
• Competitive Compensation
• Paid Time Off -(5 Vacation Days per Year as well as 6 Paid Holidays)
• $ 1,500 annually in a employer contributed QSERHA Plan (Medical reimbursement)
• 401K Plan
• Career Growth Opportunities

We are seeking a Customer Service Representative to join our team. We are a Cigar Distribution company with Online, B2B and B2C segments within our organization. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and demonstrates "kind" professionalism.

We understand this is a "niche" business and individual training will be made available to any new hire.

• Receive inbound calls and emails
• Contact Existing Retail Customers/Stores prior to delivery schedule to create Sales Orders
• Create invoices within our accounting package for orders received
• Pick, pack and ship orders. Each order sent will have a hand written note thanking the customer for their support
• Take in deliveries and process items received
• Assist in price updates and general sales item updates
• Assist retailers with purchases made
• Organize deliveries for our Outside Sales Employees

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software, use of MIcroSoft Excel. Knowledge of Quick Books would be preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Highly organized with the ability to prioritize projects and manage time effectively

40 Hours per week, Monday - Friday between the hours of 8:00 - 6:00, flexible within those hours