Patient and Customer Service Care - Front Desk Representative

Patient and Customer Service Care - Front Desk Representative

Health Care Resource Center is looking for a Certified Medical Assistant to greet patients, schedule appointments, collect personal information, take vital signs, assist treatment, and collect lab samples.

• Schedules intake appointments, records and verifies patients' information, and prepares medical records on new and returning patients.
• Check in patients, escort patients to and from waiting room, interview patients, and measure vital signs, recording information into patients' electronic charts.
• Assist Medical Director/Program Physician/Nurse Practitioner with patient intakes and as needed.
• Obtains blood specimens and collects nonblood specimens such as urine sputum, for laboratory testing.
• Prepares treatment rooms for examination of patients and disinfects treatment rooms, equipment, and supplies using germicides.
• Acts as receptionist, performs secretarial duties, and prepares and maintains reports and records.
• Triage/manage questions, phone contacts, and fax messages.
• File lab results into appropriate binders and distribute lab results to counselors.
• Attend weekly staff meetings and in-service trainings.
• Other duties as assigned.

• High School Diploma or GED.
• Minimum age requirement of 18.
• Medical Assistant must be certified or registered.
• Phlebotomy is involved in the position and is a required skill.
• Possess CPR/BCLS certification.
• Familiar with State Regulations, DEA regulations and TJC and / or CARF Accreditation.
• Excellent written and verbal skills required; working knowledge of MS Office and patient management software.
• Ability to establish a positive rapport with patients; demonstrate a non-judgmental and accepting attitude toward the Substance Use Disorder population.
• 1-2 years’ prior healthcare experience in similar field and environment preferred.
• Satisfactory drug screen and criminal background check.

• Competitive salary.
• Comprehensive benefits package including medical, dental, vision and 401(K).
• Generous paid time off accrual.
• Excellent growth and development opportunities.
• Satisfying and rewarding work striving to overcome the opioid epidemic.

Everyone will be asked to be in compliance with the most recent COVID guidelines from CDC, State, County and City.

Health Care Resource Center is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.