Client Services Representative

Arhaus was founded in 1986 on the principle that furniture and décor should be sustainably sourced, lovingly made, and built to last. Today we partner with artisans worldwide to create beautiful, heirloom‑quality pieces that can be used—and loved—for generations.

Client Services Representative – Level 1

Onsite - Corporate Office South Building / Boston Heights, OH

Client Services Lead – Level 4

As the voice of Arhaus, Client Services Representatives provide spectacular service by handling real‑time calls from clients nationwide. The role also involves case management, ensuring that each client’s needs are met with the highest level of care and efficiency. Ideal candidates are compassionate, enthusiastic, solutions‑oriented, and committed to outstanding service.

• Gathering Information:
  Manage client cases and ensure prompt and effective resolution of issues.
• Communication:
  Demonstrate strong written and verbal communication skills; explain next steps of the process to the customer.
• Listening & Reading:
  Listen to voicemails and read incoming emails from customers to update their information and inquiries.
• Handling Calls:
  Receive calls regarding warranty and product issues, create new cases, and set expectations on the next steps.
• Updating Information:
  Update customers’ information and address inquiries from voicemails and emails.
• Outbound Calls:
  Make outbound calls to customers to obtain information needed to file an initial case or advance a current case to the next steps.
• Flexibility:
  Responsibilities may change based on business needs.
• Quality:
  Maintain detailed and accurate records of client interactions and case progress.
• Goals:
  Meet and exceed Contact Center KPIs, including average handle time, calls per hour, service level, schedule adherence, and quality assurance.

• Hourly rate: $20.00, paid bi‑weekly.
• Eligible for Client Services Monthly Bonus.

• Standard
  
  Hours:
  
  Choose between 10:30 a.m. – 7:00 p.m. or 11:30 a.m. – 8:00 p.m. shifts.
• Rotating Saturdays:
  Receive a fixed/static day off during the week for Saturday work.
• Overtime:
  Ability to work overtime based on business needs.

• Education:
  
  High School diploma or equivalent.
• Experience:
  
  Preferred – at least 6 months in a customer service‑focused or case management environment (e.g., call center, retail, hospitality, food/beverage).
• Culture:
  Compassionate and enthusiastic with a strong commitment to spectacular service.

• Ability to multi‑task in a fast‑paced environment, balancing multiple client interactions and case management tasks.
• Provide solutions and excellent problem‑solving skills.

• Proficiency in computer systems with minimal assistance (Microsoft Suite preferred).
• Excellent communication, problem‑solving, and follow‑up skills.
• Ability to thrive in a fast‑paced setting with strong prioritization skills and a high sense of urgency.
• Capable of tackling difficult challenges and finding creative solutions.

• Entry level

• Full‑time

• Other

• Retail

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.