Field Application Engineer - Ground Search Metal Detector; GSMD
Listed on 2025-12-07
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Engineering
Systems Engineer, Electrical Engineering
Field Application Engineer - Ground Search Metal Detector (GSMD)
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Job Description SummaryThe Field Applications Engineer (FAE) is responsible for providing expert technical support and guidance for ground search metal detector technologies. This role serves as a key technical liaison between engineering, sales, and customers, ensuring successful product deployment, training, and operational performance in the field. The FAE conducts product demonstrations, leads customer and partner training sessions, and assists in evaluating customer requirements to recommend optimal solutions.
In addition to supporting pre‑sales and post‑sales activities, the role includes troubleshooting, technical documentation, and feedback collection to support ongoing product improvement. The FAE must be capable of working independently in diverse environments, communicating complex technical information clearly, and upholding a high standard of professionalism and technical competence during frequent travel and customer engagements.
- Serve as the company’s subject matter expert in ground search and demining technologies across military and humanitarian applications.
- Provide advanced technical support for current and prospective key account customers, ensuring effective problem resolution and product integration.
- Participate in product trials, customer engagements, and technical evaluations; generate detailed technical reports to document findings and recommendations.
- Maintain deep product knowledge across all relevant equipment and technologies to support evolving customer needs.
- In addition to core responsibilities in ground search systems, all Field Applications Engineers are expected to develop cross‑functional proficiency in CEIA’s walk‑through metal detector (WTMD) product line, including training, support, and deployment responsibilities to ensure well‑rounded technical coverage across field applications.
- Develop and maintain strong relationships with key customers, partners, and stakeholders at both technical and leadership levels.
- Gather and communicate critical customer feedback to engineering and R&D teams to support continuous product improvement.
- Collaborate with Sales and Technical teams to support pre‑sales discussions, customer visits, and technical solution development.
- Partner with internal departments, including R&D and T&M Laboratories, to test, certify, and standardize new products and system components.
- Assist in developing internal documentation, procedures, and best practices to enhance team knowledge and operational consistency.
- Support the creation and refinement of custom solutions for new business opportunities and unique field challenges.
- Represent the company at industry events, exhibitions, and trade shows; assist with technical presentations and product demonstrations.
- Deliver technical training and educational sessions to customers, partners, and internal stakeholders as needed.
- Perform other duties as assigned.
Required Qualifications
Bachelor’s degree in Electrical/Electronics Engineering, or equivalent in a technical or military field.
- 3‑5 years of hands‑on experience in demining operations, with demonstrated knowledge of detection technologies, environmental factors, and soil composition.
- Previous experience with Department of Defense in an EOD capacity.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Bachelors degree in Electrical/Electronics Engineering.
- Several years of technical experience in demining including knowledge of detection technologies and soil composition.
- Previous experience with Department of Defense in an EOD capacity.
- Ability to work flexible shifts and adapt to changing work schedules.
- Ability to fly on commercial airlines.
- Follow maps/verbal driving directions.
- Drive up to a 26’ box…
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