Field Application Engineer

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CEIA USA is a global leader in designing, engineering, and producing security screening equipment, including metal and weapon detection systems, hand‑held detectors, and loss prevention systems. We take pride in our commitment to innovation, research, and customer support across North America’s public and private sectors.

The Field Application Engineer is responsible for being the technical expert in the field of metal detectors. As an expert the position is expected to carry out technical support activities, train, and support sales.

• Provide technical trainings/re‑certifications to internal employees, customers, and commercial partners.
• Assist in the design, development, implementation, and evaluation of technical training programs for internal teams, external partners, and equipment end‑users.
• Assist the Technical and Sales teams with presentations and trade shows as required.
• Provide technical support for all current and potential key account customers.
• Assist the Technical and Sales teams with custom solutions for new potential business.
• Assist with the development and maintenance of internal documents and procedures.
• Create reports documenting results of trials, customer interactions, and other relevant technical matters.
• Perform on‑site installation and training of new and legacy equipment.
• Develop relationships with key account customers and obtain crucial technical feedback.
• Work closely with the T&M and SI Labs to test, certify, and develop standards, test items and equipment, and provide product feedback.
• Assist in the management of department documents and SharePoint site.
• Maintain thorough knowledge of all company products.
• Complete special projects as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At CEIA USA, we believe that taking care of our people is the key to building a thriving, high‑performing team. That’s why we offer a comprehensive and market‑leading benefits package, designed to support your well‑being both inside and outside of work.

• Paid training opportunities to enhance your career and educational assistance.
• A rich paid time off plan – 20‑day (4‑week) annual accrual starting at DOT, increasing with tenure.
• Select paid holidays, including the full period between Christmas and New Years – paid as holiday time.
• Premium health benefits, and wellness resources to keep you and your family supported.
• Medical plan options that include a $250/$500 PPO deductible that is highly subsidized by the company.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• 401(k) with a matching contribution capped by IRS maximums, and profit sharing subject to eligibility requirements.
• Annual bonus potential after one full year of employment.

• Five to seven years of technical experience in security detection, or nine to eleven years of experience in the electrical/electronic and mechanical fields within the security detection business.
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
• Bachelor’s degree in Electrical/Electronic or Mechanical Engineering or a related field is preferred.

• Thorough knowledge of the company’s products.
• Experience creating presentations, training materials, and job aids is preferred.
• Experience with classroom facilitation for technical and non‑technical training is preferred.

Please note that this job description is not intended to provide an exhaustive list of all activities, duties, or responsibilities required for this position. Responsibilities and tasks may be modified or added at any time, with or without prior notice.

• Environment:
  This position may be remote or based in the CEIA USA office. When traveling to customer sites, the employee will encounter various environments based on the application.
• Exposures encountered:
  Employee may encounter loud noise or extreme heat/cold within the various applications supported.
• Essential physical requirements:
  This…