Patient Service Representative Orthopedics

Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Part Time (20 hours per week)

Schedule:

M-F 4pm to 8pm and Sat 9am to 1pm

Location:

Onsite at Boston Heights Orthopedics

• Develops and maintains positive relationships with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
• Performs point-of-service activities such as visit preparation, co-pay collection, patient tracking, and other duties under supervisor direction.
• Schedules patient visits or diagnostic testing using hospital procedures and resources.
• Manages third‑party payors and collects co-pays.
• Performs routine tasks: faxing, copying, filing, mailings, returning phone calls, taking and distributing messages, etc.
• Ensures front‑desk inventory is maintained and communicates needs to staff.
• Prioritizes workload and anticipates needs and deadlines for smooth office operation.
• Maintains overall department appearance, including cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross‑coverage efforts as needed.
• Ensures HIPAA compliance is followed.
• Performs other duties as required.

• Experience in a general office (clerical or administrative) setting.
• Experience in a healthcare environment.
• Experience with a computerized scheduling system.
• Knowledge of medical terminology.
• Excellent interpersonal skills for communicating via telephone or face‑to‑face with patients, families, physicians and staff.
• Strong organizational skills and ability to prioritize multiple tasks.
• Basic math skills for processing insurance co‑payments.
• Proficiency with Microsoft Office (Outlook, Excel, Word) or similar software.

• Education:
  
  High school diploma or equivalent.
• Certification:
  None.
• Relevant experience in clerical or administrative duties: preferred.
• Supervisory experience:
  None.