Patient Service Representative Urgent Care

Patient Service Representative (Medical Receptionist)

Location: Boston Heights Urgent Care, onsite

Schedule: Part time, 20 hours per week – variable shifts: weekdays 12:30 pm–8:30 pm, weekends 8:30 am–4:30 pm. Holidays: 10:00 am–4:30 pm (off Thanksgiving and Christmas).

The Patient Service Representative provides a comprehensive set of business, financial, and appointment-related services including visit preparation, patient arrival and departure functions, payment functions, and creating a positive patient experience.

• Develops and maintains positive relationships with patients and families by greeting and providing prompt and caring responses to questions, requests, etc.
• Performs point-of-service activities (visit preparation, co-pay collection, patient tracking and other duties) as assigned under the direction of the supervisor.
• Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
• Manages third-party payors and collection of co-pays.
• Follows through on routine tasks and general office duties (e.g., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages).
• Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
• Provides for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
• Ensures overall department appearance including the cleanliness of the work area and waiting room as needed.
• Participates in clerical and administrative cross coverage efforts as needed.
• Ensures HIPAA compliance is followed.
• Other duties as required.

• Experience working in a general office setting (clerical or administrative duties).
• Experience working in a healthcare environment.
• Experience with a computerized scheduling system.
• Knowledge of medical terminology.
• Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
• Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
• Experience with Microsoft Office (Outlook, Excel, Word) or similar software is required.

• Education:
  
  A high school diploma or equivalent is required.
• Certification:
  None.
• Years of relevant experience:
  Preferred (clerical or administrative duties in an office setting).
• Years of experience supervising:
  None.

• Employment type:
  
  Part-time
• Seniority level:
  Entry level
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care