Cottage Rentals Manager

Salary Range: $50,000.00 To $60,000.00 Annually

Job Title:Cottage Rentals Manager

Reports to:
Vice President of Finance

Employment Status
:
Full-Time, Exempt

Compensation:$50,000-$60,000, commensurate with experience

The Cottage Rentals Manager is responsible for the day-to-day management of Lakeside Chautauqua’s short-term cottage rental program. This position oversees guest services, owner relations, rental operations, staff scheduling, property readiness, and related financial and administrative functions.

The Manager serves as the primary point of contact for cottage owners and rental guests, ensuring responsive communication, effective issue resolution, and a high standard of hospitality. The position also supervises cottage rental support staff and cleaning operations; coordinates seasonal property opening and closing activities; and supports financial processing, reporting, reconciliations, and owner payments.

Lakeside Chautauqua is a family destination that has nurtured the mind, body, and spirit for more than 150 years. Located on the south shore of Lake Erie between Toledo and Cleveland, Lakeside offers a robust summer season of cultural, educational, spiritual, and recreational programming. Within its one-square-mile community, Lakeside features hundreds of distinctive Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis and sailing facilities, shopping, dining, and more.

The following responsibilities are representative of the position and are not intended to be all-inclusive. Additional duties may be assigned as organizational needs require.

• Serve as the primary contact for cottage owners regarding rental participation, property concerns, service needs, and unit-related issues.
• Build and maintain positive owner relationships to support owner satisfaction, encourage participation in the rental program, and expand the rental-property portfolio.
• Ensure participating owners comply with Lakeside Cottage Rentals requirements, policies, and procedures.
• Establish and maintain accurate owner, property, and unit records, including photographs and online rental listings.
• Coordinate the seasonal opening of cottages in the spring and closing of cottages in the fall.
• Maintain and manage keys for rental units, including key distribution for guest arrivals and returns.
• Coordinate owner-requested services, such as cleaning, lawn care, appliance repair, air-conditioning service, and other maintenance needs.
• Identify, document, and coordinate resolution of cottage damage, maintenance concerns, and property-condition issues.

• Deliver courteous, professional, and solution-oriented service to guests and owners always.
• Respond promptly to guest and owner inquiries by phone, email, and other communication channels.
• Receive and process guest reservations, including reservation changes, cancellations, credits, and debits, in accordance with established policies.
• Process guest payments by credit card and check, ensuring transactions are accurately recorded.
• Prepare guest arrival packets, including cottage keys and applicable check-in information.
• Educate guests regarding Lakeside Chautauqua Pass and Auto Pass requirements, fees, and procedures.
• Address and resolve guest concerns during their stay, including issues involving keys, cleanliness, maintenance, and general cottage conditions.
• Maintain availability to work every other Saturday during the Chautauqua season, generally mid-June through early September, to support guest check-ins and check-outs.
• Participate in an every-other-week on-call rotation during the Chautauqua season to respond to urgent guest concerns outside regular…