Onboarding Supervisor

Address 1595 Georgetown Rd, Hudson, OH 44236, USA

Job Description

At Leaf Home, we turn complex home improvement projects and endless to-do lists into meaningful achievements. With more than half of homeowners concerned about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences—getting the job done right at every step.

Trusted by more than one million homeowners across the U.S. and Canada, Leaf Home is America’s largest direct-to-consumer, full-service provider of branded home services and products. Our portfolio includes the patented Leaf Filter® gutter protection system, recognized by Good Housekeeping, Consumer Reports, Angi, Qualified Remodeler, This Old House, and other leading review platforms.

Our success is powered by extraordinary people. Through more than 250 regional sales and installation offices, supported by field operations teams in New York and Hudson, Ohio, we deliver convenience, quality, and excellence f Home is consistently named one of Inc. 5000’s Fastest-Growing Private Companies and recognized nationally as a top employer.

• Competitive compensation packages
• Fully paid medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid parental leave
• Individualized career development
• On-demand lunch program
• Childcare assistance
• Gym membership
• Employee assistance programs (legal, financial, and counseling)
• Employee discount marketplace
• Employee resource groups, including Vet Connect, DEI Committee, and Women’s Committee

The Onboarding Supervisor is responsible for overseeing the onboarding experience for both employees and third-party independent contractors. This role owns the pre-hire onboarding process for W‑2 and 1099 workers, as well as post‑hire onboarding support, ensuring a consistent, compliant, and efficient experience at scale.

• Oversee the day-to-day execution of employee and independent contractor onboarding activities, ensuring timely completion and a consistent onboarding experience.
• Supervise, coach, and manage onboarding team members, including performance feedback and corrective action when necessary.
• Execute established onboarding workflows and communication campaigns to support new hires and contractors throughout the onboarding lifecycle.
• Partner with hiring managers to confirm operational readiness prior to new hire start dates.
• Track onboarding metrics, identify trends or issues, and elevate concerns to leadership as appropriate.
• Support orientation sessions by ensuring materials, systems access, and logistics are prepared and delivered accurately.
• Collaborate closely with HR, IT, HRIS, Talent Acquisition, and Learning & Development teams to resolve onboarding issues and ensure smooth handoffs.
• Maintain and audit onboarding documentation to ensure accuracy, compliance, and alignment with approved standards.

Education: Bachelor’s degree, or an equivalent combination of education, training, and experience.

Experience:

• 5+ years of experience in employee onboarding within HR or Talent Acquisition, preferably in an enterprise or high-volume environment.
• Experience managing complex operational workflows involving multiple stakeholders and deadlines.
• High-volume onboarding or processing experience.

Technical

Skills:

Proficiency with Microsoft Office Suite.

Must be legally authorized to work in the country of employment without sponsorship.

• Prior people leadership or supervisory experience.
• Experience using UKG or similar HRIS platforms.
• Experience in the home improvement or field-based services industry.

Travel: None required.

Work Location: Stationary.

Overtime: Additional or non-standard hours may be required (exempt role).

This role is primarily sedentary and requires extended periods of sitting, typing, and verbal communication. Occasional standing or walking may be required. No heavy lifting or exposure to hazardous conditions is expected.

Leaf Home is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We recruit, hire, train, and promote without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable laws.

Leaf Home is also committed to complying with the Americans with Disabilities Act. Reasonable accommodations are available throughout the hiring process. For assistance, please contact .

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to