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Service Desk Lead - IT Operations & Automation

Job in Hudson, Summit County, Ohio, 44236, USA
Listing for: Arhaus
Full Time position
Listed on 2025-12-22
Job specializations:
  • IT/Tech
    Systems Administrator, HelpDesk/Support, IT Project Manager, IT Consultant
Job Description & How to Apply Below
A furniture company based in Hudson, Ohio, is seeking a Lead, Service Desk Engineer to manage the IT service desk team and ensure efficient incident resolution and service request management. The ideal candidate should have a Bachelor's degree in a related field and at least 4 years of experience in managing an enterprise service desk, alongside ITIL and A+ certifications.

This role involves overseeing daily operations, mentoring team members, and implementing continuous process improvements to enhance service quality.
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