IT Support Technician

Job Description

Insight Global is seeking an Entry‑Level IT Support Technician (Level
1) to work onsite with one of our largest clients, headquartered in Hudson, OH. In this role, you’ll support a large, nationwide organization and gain real‑world IT experience in a fast‑paced environment.

Responsibilities:

Assist with a large-scale device rollout, including laptops, desktops, printers, and iPads across 250+ office locations

Provide Tier 1 IT support for internal users, assisting with basic troubleshooting and technical issues

Set up, image, deploy, and replace end‑user hardware

Escalate more complex issues to higher‑level IT teams when needed

Deliver a positive, customer‑focused support experience

Skills and Requirements

Hands‑on experience in a professional IT support environment (internships, co‑ops, or school‑based IT roles accepted)
Basic understanding of Tier 1 hardware and software support, including laptops, PCs, printers, and mobile devices

Strong customer service and communication skills with a willingness to help end users

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to